“I want to meet your people first—before I decide if you’re the company to treat my produced water.” That’s the most common response Orion Water Solutions President Warren Sumner hears when speaking with a potential client. He explains, “Too many producers have been burned by water treatment companies that take shortcuts, don’t communicate, and whose people are mostly there to make a buck.”
Not that Orion isn’t in business to—well, stay in business—but here’s what one of their managers says about how to treat clients.
“The biggest challenge for our customers across the board is in really understanding what chlorine dioxide is doing and what it doesn’t do,” says Field Supervisor Omar Hinojos. Results are not always visible in the water itself.
“That goes with customer education, so they understand, when we show them the numbers (from QA testing), what exactly it’s telling them.”
In produced water, for example, there are total suspended solids (TSS), bacteria, iron, and other contaminants, which do give the water a murky look. But Orion’s dissolved air floatation (DAF) units do a good job of removing those things, so the work they’ve done is obvious. Treating fresh water, on the other hand, usually focuses on killing bacteria, so it’s harder to judge the results until later. Orion’s system operators show clients before-and-after test results so they understand what effect the treatment had.
Another thing that separates Orion from the pack, says Hinojos, is the feeling of cooperation. This spirit is not just among coworkers, it spills over into their interaction with clients. “We’re not just here (on site) to sample water and run chemicals,” he continues. “We’re there to provide service to the client.” Clients have told Hinojos that Orion’s customer service surpasses that of most of its competitors.
Sumner points out that close vigilance is the price of clean water—and that’s what customer service is all about. Most systems collect produced water from a number of wells, and the contaminant levels are changing all the time. The only way for Omar and his team to meet the goal of providing consistent water quality is to constantly test the water and adjust the treatment as needed, Omar says.
Adding a new well to the system or taking an old well off production can cause the most radical changes in water chemistry, but Orion’s real-time analytics and well-trained operators can stay ahead of the changes.
So now that you’ve met two of Orion’s people—Omar and Warren—what do you think? They’re definitely ready to meet you and show you how they’ll turn your wastewater into a resource!
Call us today at (432) 219-8100.